Shipping & Returns
Shipping & Returns
Each piece is crafted in limited quantities with care and intention.Please allow 2–5 business days for processing before shipment.
Shipping
Delivery Time
Worldwide: FedEx or DHL Express (5–10 business days)
Bali: 5–10 business days
For next-day delivery in Bali, please contact us.
Shipping to certain countries may be limited or subject to adjusted rates.
Shipping Rates
Bali: Free delivery
Indonesia: $8 flat rate
International: $25 flat rate
Free worldwide shipping on orders over $500
Tracking
Once your order ships, you’ll receive a tracking link via email.
Import Duties
Import taxes and duties may apply and are the responsibility of the customer.
We want you to love your Matahari pieces.
Returns
Request within 7 days of delivery
Items must be unworn, unwashed, and with original tags
Return shipping costs and any applicable duties or taxes are the responsibility of the customer.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us at
info@mataharithelabel.com
We’ll arrange a replacement or refund.
Order Cancellations
Before shipment: Full refund
After shipment: Eligible for return within 7 days
Shipping costs are non-refundable after dispatch
Made-to-Order
Made-to-order and customized pieces are non-refundable and non-exchangeable.