Shipping & Returns
Shipping & Returns
Each piece is crafted in limited quantities with care and intention. Please allow 2–5 business days for processing before shipment.
Shipping
Delivery Time
Worldwide: DHL Express or FedEx, 5–10 business days.
Bali: 5–10 business days.
Delivery times are estimates only.
Shipping Rates
- Bali: Free delivery
- Indonesia: $8 flat rate
- International: $25 flat rate
- Free worldwide shipping on orders over $350
Import Duties & Taxes
International orders may be subject to import duties, taxes, VAT, or customs fees upon arrival.
These charges are not included in the order total and are the responsibility of the customer.
Matahari The Label is not responsible for delays, returns, or extra charges caused by unpaid duties, taxes, or customs fees.
If an order is returned due to unpaid customs charges, refusal of delivery, incorrect shipping details, or failure to respond to the courier, any refund will be issued only after deducting shipping costs, return shipping costs, customs duties, taxes, and any courier fees.
We want you to love your Matahari pieces.
RETURNS & CANCELLATIONS
Returns
- Return requests must be submitted within 7 days of delivery.
- Items must be unworn, unwashed, undamaged, and returned with all original tags and packaging.
- Returns are free only for orders delivered within Bali, Indonesia.
International Returns
For all international orders, customers are responsible for all costs associated with the return, including but not limited to:
- return shipping costs;
- original shipping costs (non-refundable);
- import duties;
- customs fees;
- taxes;
- courier or handling charges.
Once the returned item has been received and inspected, the refund will be processed after deducting all applicable costs incurred by Matahari The Label.
Refunds for international orders are not guaranteed to be full refunds. The refunded amount equals the order value minus all shipping costs, customs duties, taxes, import charges, and any other expenses incurred during the shipment and return process.
Order Cancellations
Orders may be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled.
Refused Deliveries & Unclaimed Packages
If an international order is returned due to:
- refusal of delivery;
- unpaid duties or taxes;
- incorrect shipping information;
- failure to respond to the courier;
- failure to collect the shipment,
Any refund will be issued only after deducting:
- original shipping costs;
- return shipping costs;
- import duties;
- customs fees;
- taxes;
- courier charges;
- any additional costs incurred by Matahari The Label.
Non-Returnable Items
The following items cannot be returned or refunded:
- Sale items
- Gift cards
- Made-to-order items
- Customised products
- Final sale items