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Frequently Asked Questions
Orders & Payments
All payments are securely processed via Shopify Payments. You can pay with most international debit and credit cards
First-time subscribers receive their welcome email a few minutes after signing up. Thanks for your patience - we can’t wait to share our latest drops, offers with you ✨
Shipping & Delivery
Yes! We ship with DHL Express almost everywhere (except a few countries like Azerbaijan, Ukraine, Belarus, etc.). Your order usually arrives within 7 business days.
This depends on your country’s regulations. Customs duties and taxes, if applied, are the customer’s responsibility.
Sizing & Care
You’ll find a size guide on size guide page. If you’re between sizes, we suggest sizing up. Or just reach out - we’re happy to help 💌
Knitwear: Hand wash or gentle cold cycle. Turn inside out, use mild detergent, and lay flat to dry. Avoid wringing or twisting. A steamer works best. Dry cleaning is also acceptable.
Other garments: Machine wash cold, gentle cycle. Use mild detergent, no bleach. Air dry or lay flat; avoid tumble drying. Iron on low heat if needed.
Returns & Restocks
Yes, within 7 days for unworn items in original condition. Return shipping costs are covered by the customer.
Sometimes, yes - but many of our pieces are limited drops and won’t return. Follow us to catch new collections.
Contact
Simply email us at info@mataharithelabel.com
We’d love to hear from you 🤍




